Bilingual Call Center Representative



Lead Bank believes in a diverse and inclusive community: a message from our CEO

Lead Bank strives to advance diversity and inclusion not only in terms of type and years of work experience and geographic location, but also race, ethnicity, sex, sexual orientation, religion, age, and physical abilities.



Current Job Openings 


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Bilingual Call Center Representative

February 12, 2020

Classification:  Non-Exempt

Wage:  $

Position Type:  Full-Time

Expected Hours of Work -   

Full-time position: 8am-5:00pm, M-F, 8:00am-12:00pm Sat (rotating schedule)

Part-time position: 1:00pm-6:00pm, MTTF; 8:00am-12:00pm every Saturday

Reports to:  Chapman Farms Branch Manager

Location: Lee's Summit, MO



The Bilingual Call Center Representative (BCCR) acts as the voice of the company when interacting with clients. Duties include answering client questions, helping to resolve individual problems, and handling other transactions. BCCR's will investigate and follow up on client problems; document outcomes and steps taken, as well as update client files and databases. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. The BCCR will also fulfill requests by clarifying desired information; completing transactions; and forwarding requests.


Essential Functions

  • Utilize CRM (Customer-Relationship Management) system.
  • Read/write/speak Spanish and translate Spanish to English for bank staff, existing clients, and potential clients.
  • Provide ongoing relationship servicing to clients to further business, to include status or enhancements to account productivity and suggestions for any resolutions.
  • Complete checking and savings account transactions to include verifying deposit amounts and customer account balances, and check examination via an on-line terminal.
  • Answer and route phone calls and give/take the appropriate information.
  • Perform other duties as assigned.



  • Build relationships, both internal to the bank, as well as with clients.
  • Be fluent in Spanish and English.
  • Participate in industry training with regards to regulations, products, and services.


Physical Demands

  • Regular requirements:
    • Sit
    • View computer monitors
    • Talk
    • Hear
    • Use hands to type / handle / feel
    • Reach with hands & arms
  • May be required:
    • Lift up to 20 lbs.


Required Education and Experience:

  • Minimum High School Diploma or currently enrolled in High School
  • Proficiency with Microsoft Office product suite (Excel; Word; Outlook)


*Equal Opportunity Employer – Minorities / Women / Veterans / Disabled

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


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We take pride in caring for our Lead Bank family through a variety of helpful benefits.


Medical, dental, vision, short and long-term disability insurance

Flexible Time-Off

Flexible vacation and sick time plus accident & major illness plans & parental leave


We offer a 401k plan with 4% matching.


Employee assistance program, wellness subsidy and prescription savings program.